Terms of purchase

The contract created on the basis of this document is not established (it is not subsequently accessible, the conclusion of the contract is proven by the order data), it is created by a legal statement made with indicative behavior, it is not considered a written contract, it is written in Hungarian and does not refer to the code of conduct. In case of any questions regarding the functioning of the online store, the ordering and delivery process, we are available to you at the contact details provided.

The scope of these GTC applies to legal relations on the website of the Service Provider ( https://zevoza.com ) and its subdomains.

Definitions:

User: Any natural person, legal entity or organization that uses the services of the Service Provider and enters into a contract with the Service Provider.

Consumer: User who is a natural person acting outside the scope of his profession, self-employment or business activity.

Business: A person acting in the scope of his profession, self-employment or business activity.

Service provider: A natural or legal person or organization without legal personality that provides services related to the information society, that provides services to the User and that concludes a contract with the User.

 

1. DATA OF THE SERVICE PROVIDER:

 

Name of service provider: PEAK ADVISOR Kft.

Headquarters of the service provider (and at the same time the place of handling complaints): 1118 Budapest, Szent Adalbert tér 14.

Contact details of the service provider and regularly used e-mail address for contact with users: hello@zevoza.com

ID number of the service provider: 01 09 962373

VAT number of the service provider: 23369658-2-43

Name of the registering authority / licensing authority and license number (if any): CAPITAL COURT OF JUSTICE 1051 Budapest Nádor u. 28.,

Phone number of service provider: +36-1-773-3208

Contract language: Hungarian

Name, address, e-mail address of storage service provider:

Plex Online Informatikai Szolgáltató Kft. 1118 Budapest Ugron G. u. 35.

Tax number: 24130493-2-43

Phone: +36 1 445 0167,

info@plex.hu

 

2. BASIC PROVISIONS:

 

2.1. Matters not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and certain issues of electronic commercial services and services. in connection with the information society CVIII of 2001 (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the provisions of the government regulation. Special products are governed by the relevant industry statutory provisions. Mandatory provisions of the relevant legal regulations apply to the contracting parties without special provisions.

 

2.2. These TOS are effective as of May 10, 2022 and will remain in effect until revoked. The Service Provider will publish amendments to these Terms and Conditions on the website and notify registered and/or previously purchased Users of the change by e-mail. The amendments do not affect previously concluded contracts, ie the amendments do not have retroactive effect.

 

2.3. The Service Provider reserves all rights regarding the Website, any part thereof and the content appearing on it, as well as the distribution of the Website. Downloading, electronic storage, processing and sale of the content that appears on the website or any part of it is prohibited without the written consent of the service provider.

 

2.4. The Service Provider is not responsible for the sale and purchase of products published on other websites that are not linked to the Service Provider and are not operated by the Service Provider.

 

 

3. REGISTRATION / PURCHASE

 

3.1. The user is obliged to provide his own, real data when requesting/ordering/subscribing to the service. In case of providing false data or data associated with another person when requesting/ordering/subscribing to the service, the resulting electronic contract is invalid, or if it hides another contract, the rights and obligations of the contracting parties must be assessed on the basis of the hidden contract. The service provider excludes its liability if the User uses its services on behalf of another person with another person's data.

 

3.2. The Service Provider is not responsible for delivery delays or other problems or errors that can be traced back to incorrect and/or inaccurate data provided by the User. However, the Service Provider informs the Users that after consultation with the User and clear identification, erroneously entered data in the order can be corrected so as not to complicate invoicing and delivery.

 

3.3. The service provider is not responsible for damages caused by the User forgetting his password or becoming accessible to unauthorized persons for any reason that cannot be attributed to the service provider (if there is a registration on the site).

 

 

4. RANGE OF PRODUCTS, SERVICES AND PRICES THAT CAN BE PURCHASED

 

4.1. The displayed products can be ordered online (in some cases by phone) from the online store. The prices displayed for the products are gross prices (so they include the sales tax of the respective country, but do not include the fees associated with delivery or payment. Separate packaging costs will not be charged.

 

4.2. In the web store, the service provider displays the name and description of the product in detail and displays photos of the products (if possible).

 

4.3. In the event of the introduction of a promotional price, the Service Provider will fully inform Users about the promotion and its exact duration. 4/2009 on detailed rules for stating the selling price and unit price of products, as well as the price of services. (I. 30.) Rules of the NFGM-SZMM joint decree.

 

4.4. If, despite all the care of the Service Provider, an incorrect price appears on the website of the Online Store, the Service Provider is not obliged to confirm the order at the incorrect price, but has the option of rejecting the offer and can offer confirmation of the correct price, while the User has the right not to accept the modified offer. By wrong price we mean the price for which the entrepreneur does not have the contractual will to conclude the contract. On the basis of Act V from 2013 of the Civil Code (Ptk.), the contract is created by a mutual and unanimous expression of the will of the contracting parties. If the contracting parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the contracting parties mutually and unanimously, then it cannot be said that there is a validly concluded contract from which rights and obligations arise.

5. ORDER PROCESS

 

5.1. After registration, the user logs into the online store/or can start shopping without registration.

 

5.2. The user sets the number of products to be purchased.

 

5.3. The user puts the selected products in the cart. The user can view the contents of the basket at any time by clicking on the "basket" icon.

 

5.4. If you do not wish to purchase an additional product, please check the quantity of the product you wish to purchase. You can delete the contents of the basket by clicking the "delete - X" icon. To finalize the quantity, the user clicks on the "update" icon.

 

5.5. The user enters the delivery address and subsequently the method of delivery/payment, the types of which are as follows:

 

5.5.1. Payment method:

 

Cash on delivery payment: If the ordered product is delivered by courier service or to the delivery point, it is possible for the User to pay the total amount of the order to the courier or at the delivery point in cash or by bank card when receiving the ordered product(s).

 

By bank transfer: The user must transfer the value of the ordered products to the bank account in the confirmation e-mail within 3 days. After crediting the amount to the Service Provider's bank account, the User has the right to take over the product(s) in the manner specified by him.

 

By online bank card: The User has the option to pay the total value of the order by online bank card through the secure payment system of the financial service provider used by the Service Provider.

 

Payment by bank card with Barion:

Online payments by bank card are made through the Barion system. The merchant will not receive the bank card details. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.

5.5.2. Shipping price (gross amounts):

 

Small packaging (packages up to approx. 2 kg)	FREE
Medium packaging (packing approx. 2-10 kg)	FREE
Large packaging (packages over 10 kg)	5€

 

5.6. The final amount to be paid includes all costs based on the order summary and confirmation letter. User according to Art. 6:127. §, you are obliged to immediately verify whether the quality and quantity of the ordered product(s) is adequate. We deliver the product(s) on weekdays from 8:00 a.m. to 5:00 p.m.

 

5.7. After entering the data, the User can send his order by clicking on the "confirm order" button, but before that, he can check the entered data once more, send a comment on his order, or send us an e-mail for any other requests related to the order.

 

5.8. By ordering, the user acknowledges that 45/2014. (II. 26.) According to § 15. and other conditions (e.g. § 20.) of the government regulation, an obligation to pay arises by order.

 

5.9. Correction of data entry errors: Before closing the order process, the user can always return to the previous stage, where he can correct the entered data. In detail: During the order, it is possible to view and edit the contents of the basket, if the basket does not contain the ordered quantity, the User can enter the number of the ordered quantity in the box for entering data in the quantity and then press the "update" button. If the User wishes to delete the products in the cart, click the "X" "delete" button. During the order, the User always has the opportunity to correct/delete the entered data.

 

5.10. After sending the order, the user will receive a confirmation by e-mail. If the User does not receive this confirmation by the expected date according to the nature of the service, but no later than within 48 hours of sending the User's order, the User is released from a binding offer or contractual obligation. The order and its confirmation are considered accepted by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation, if the confirmation is not received in time because the User entered an incorrect e-mail address during registration, or because the storage space belonging to the account is full, the User cannot receive messages.

 

5.11. The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created the moment the Service Provider, after the automatic confirmation mentioned in the previous point, notifies the User with a new e-mail about the details of the order and its expected fulfillment.
 

 

6. PROCESSING AND FULFILLMENT OF ORDERS

 

6.1. Orders are processed in order of receipt on weekdays during business hours. The order can also be placed outside of the times marked as order processing, if it happens after the end of working hours, it will be processed the next working day. The customer service of the service provider will always confirm electronically when it can fulfill your order.

 

6.2. General term, within 1-3 working days from the conclusion of the contract.

 

6.3. On the basis of the purchase contract, the service provider is obliged to transfer the ownership right to the item and the User is obliged to pay the purchase price and take over the item.

 

6.4. If the seller is an entrepreneur and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage to the item passes to the buyer when the item is taken over by the buyer or a third party. The risk of damage passes to the buyer upon handover to the carrier, if the carrier was appointed by the buyer, if the carrier was not recommended by the seller.

 

6.5. In the event of a delay on the part of the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional period, the buyer is entitled to withdraw from the contract.

 

6.6. The user is entitled to withdraw from the contract without specifying an additional period if

a) the Service Provider refused to fulfill the contract; or

b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been fulfilled at the specified time of performance - and not at another time.

 

6.7. If the Service Provider does not fulfill its obligations arising from the contract because the product specified in the contract is not available, it is obliged to inform the User about this without delay and to immediately return the amount paid to him, and the Service Provider is also obliged to ensure that the User applies other legal remedies in case of faulty performance remedies.

 

6.8. The service provider warns Users of the fact that if the User does not take over the ordered product(s) fulfilled in accordance with the contract (regardless of the payment method), he is committing a breach of contract, exactly according to the Civil Code. 6:156. § 1 is in arrears.

 

Based on the rules of optional management, if the Consumer does not express his intention to cancel (and does not express whether he wants the ordered product(s)), storage related to the normal costs of the products and delivery costs (if a cash on delivery fee is paid) (return trip) towards users.

 

The service provider warns the Users that it uses the help of its lawyers to enforce our legal claims arising in this way, so the payment of other (legal) costs arising from the breach of the contract (including fees for processing the payment order) is also borne by the User.

 

 

7. RIGHT OF WITHDRAWAL

 

7.1. Directive 2011/83/EU of the European Parliament and of the Council, as well as Regulation 45/2014 on detailed rules for contracts between consumers and entrepreneurs. (II.26.) Pursuant to the government regulation, the Consumer has the right to withdraw from the contract without giving a reason.

 

The right of the consumer to withdraw from the contract or terminate it

 

1. a) if it is a contract for the sale of a product
2. aa) to the product,

 

and ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

 

and c) if it is a product consisting of several series or pieces, the last batch or piece delivered,

 

and d) if the product must be delivered regularly within the specified period, the first service,

 

it can be applied within 14 days from the date of receipt by the consumer or a third party designated by him, with the exception of the carrier.

 

If the Service Provider does not comply with this information, the 14-day withdrawal period will be extended by twelve months. If the Service Provider provides information after the expiration of 14 days from the date of receipt of the product or from the date of conclusion of the contract, but within 12 months, the deadline for withdrawal from the contract is 14 days from the date of notification of this information.

 

7.2. The consumer can exercise his right to withdraw from the contract with a clear statement to this effect or according to Article 45/2014. (II.26.) by means of the declaration model listed in Annex no. 2 of the government regulation.

 

7.3. The deadline for exercising the right to withdraw from the contract expires 14 days from the day the Consumer or a third party designated by him, with the exception of the carrier, takes over the product.

 

7.4. The consumer can also exercise his right to withdraw from the contract in the period from the date of conclusion of the contract to the day of taking over the product.

 

7.5. The costs of returning the product must be borne by the Consumer, the Service Provider has not undertaken to bear these costs.

 

7.6. In case of exercising the right to withdraw from the contract, the Consumer will not be charged any costs except for the costs of returning the product.

 

7.7. The consumer does not have the right to withdraw from the contract if it is a product that is not pre-made, which was made based on the consumer's instructions or at his express request, or if it is a product that has been clearly adapted to the consumer.

 

7.8. The consumer also cannot exercise his right to withdraw from the contract

 

if it is a contract for the provision of services, after the completion of the service as a whole, if the company has started performance with the express prior consent of the Consumer and the Consumer has taken note that he loses the right to withdraw from the contract. completion of the service as a whole;

b. for a product or service whose price or fee depends on a possible movement of the money market that the company cannot influence, even during the period for exercising the right to withdraw from the contract;

 

c. in the case of a perishable product or a product that retains its quality for a short period of time;

 

d. for goods with closed packaging that cannot be returned after opening for health or hygiene reasons;

 

e. about goods which, due to their nature, are inseparably mixed with other goods after delivery;

 

f. with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that the company cannot influence and whose price was agreed upon by the parties when concluding the purchase contract, but the contract will be fulfilled only after the thirtieth day after its conclusion;

e.g. if it is a business contract in which the company visits the Consumer at the explicit request of the Consumer for the purpose of immediate repair or maintenance, h. during the sale and purchase of audio and video recordings in closed packaging, as well as copies of computer software, if the Consumer opened the packaging after the transfer, i. in relation to newspapers, magazines and periodicals, excluding subscription contracts; j. if it concerns contracts concluded at a public auction, k. with the exception of housing services, if it is a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a date has been agreed or a completion date specified in the contract, l. with regard to digital data content provided on an immaterial data carrier, if the enterprise has started performance with the express prior consent of the consumer and at the same time with this consent the consumer has declared that he will lose his right to withdraw from the contract after the start of performance.

 

7.9. The service provider will return the full amount paid to the consumer as compensation, including the costs incurred in connection with the performance, without delay, but no later than fourteen days from the day the company learns of the cancellation of the contract in absentia. At the same time, the Service Provider has the right of retention.

 

7.10. When refunding the money, the service provider uses the payment method identical to the payment method used in the original transaction, unless the Consumer expressly agrees to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

 

7.11. The consumer is obliged to return the goods without undue delay, but at the latest within 14.

 

7.12. In the case of written withdrawal from the contract, the consumer must send a declaration of cancellation within 14 days.

 

7.13. The consumer will comply with the deadline if he returns or hands over the product(s) before the 14 day period expires. The return is considered completed within the period if the consumer sends the product before the period expires.

 

7.14. The consumer bears only the direct costs of returning the product.

 

7.15. The Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a different delivery method than the cheapest common delivery method offered by the Service Provider.

 

7.16. The service provider may withhold the refund until the goods(s) are returned or until the consumer provides proof of their return: the earlier of these two dates is taken into account.

 

7.17. If the Consumer wants to exercise his right to withdraw from the contract, he can do so in writing (using the attached statement), by phone or in person at one of the Service Provider's contacts. In the case of a written notification by mail, we take into account the time of sending to the post office, and in the case of a telephone notification, the time of sending by telephone. The consumer can return the ordered product to the Service Provider by post, in person or using a courier service.

 

7.18. The consumer is only responsible for deterioration resulting from use beyond the scope of use necessary to determine the nature, properties and operation of the product.

 

7.19. 45/2014 on detailed rules of contracts between a consumer and an entrepreneur. (II.26.) The government regulation is available here.

 

7.20. Directive 2011/83/EU of the European Parliament and of the Council is available here.

 

7.21. The consumer can also contact the Service Provider with other complaints on the contact details listed in these rules.

 

7.24. (Applies only if the Service Provider also provides a service in addition to the sale.) If the Consumer terminates the contract in absentia after the start of performance, he is obliged to pay the company a reward corresponding to the service performed by the date of the notice of termination of the company. The amount to be paid pro rata by the consumer is determined based on the total amount of consideration stated in the contract plus tax. If the Consumer proves that the total amount determined in this way is disproportionately high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract.

 

7.25. Procedure for exercising the right to withdraw from the contract:

 

7.25.1. If the Consumer wants to use the right to withdraw from the contract, he must indicate his intention to withdraw from the contract through the contact details of the Service Provider.

 

7.25.2. The consumer shall exercise his right to withdraw from the contract within the deadline if he sends his declaration of withdrawal before the 14th day after taking over the product. In the case of written cancellation, it is enough to send a cancellation statement within 14 days. In the case of notification by mail, the date of sending is taken into account, in the case of notification by email, the time of sending the email.

 

7.25.3. In case of withdrawal from the contract, the Consumer is obliged to return the ordered product to the address of the Service Provider or hand it over to the service provider without delay, but no later than within 14 days of the notification of withdrawal from the contract. The deadline is considered to have been met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right to withdraw from the contract.

 

7.25.4. However, the Service Provider is not obliged to reimburse the Consumer for additional costs resulting from the choice of a different delivery method than the cheapest conventional delivery method offered by the Service Provider. The consumer exercises his right to withdraw from the contract also in the period between the date of conclusion of the contract and the day of receiving the product.

 

7.25.5. When buying and selling several products, if the individual products are delivered at different times, the customer can exercise the right to withdraw from the contract within 14 days of receiving the last delivered product or a product consisting of several items or pieces.

 

8. WARRANTY

 

Faulty performance

 

The service provider performs incorrectly if, at the time of performance, the service does not meet the quality requirements established by the contract or legal regulations. The service provider does not perform incorrectly if the rights holder knew about the error at the time of concluding the contract, or should have known about the error at the time of concluding the contract.

 

In the contract between the consumer and the company, there is an invalid provision that deviates from the provisions of this chapter on the guarantee for accessories and the guarantee to the detriment of the consumer.

 

Multiple warranty rights are only available to users who qualify as consumers under the Civil Code.

 

User who is an entrepreneur: a person who acts as part of his profession, self-employment or business activity.

 

Warranty for accessories

 

8.1. In which cases can the User exercise his right from the warranty on accessories?

In the event of faulty performance by the Service Provider, the User may file a warranty claim with the Service Provider in accordance with the rules of the Civil Code.

 

8.2. What rights does the user have based on his complaint about accessories?

The user may choose to make use of the following additional warranty claims: he may request repair or replacement, unless the fulfillment of the claim chosen by the user is impossible or would entail disproportionate additional costs for the company compared to the fulfillment of other requirements. If you did not request or could not request a repair or replacement, you can request a proportional reduction in compensation or, as a last resort, you can withdraw from the contract. You may switch from your chosen accessory warranty right to another, but the cost of switching will be borne by the User, unless there is a reason for this or the company has not provided a reason.

 

The consumer is also entitled - depending on the seriousness of the breach of contract - to demand proportionate payment of damages or to terminate the purchase contract if

 

1. a) the company did not carry out the repair or replacement, or did it but did not carry out partial or complete decommissioning and re-commissioning or refused to bring the goods into compliance with the contract;
   
   
2. b) there has been a repeated error in performance despite the company's efforts to bring the goods into compliance with the contract;
   
   
3. c) the error in performance is so serious that it justifies an immediate price reduction or immediate cancellation of the purchase contract; obsession
   
   
4. d) the entrepreneur has not undertaken to bring the goods into compliance with the contract or it is clear from the circumstances that the entrepreneur will not bring the goods into compliance with the contract in a reasonable time or without significant damage to the consumer's interests.
   
   

If the Consumer wants to terminate the purchase contract due to faulty performance, the company bears the burden of proving that the fault is not significant.

 

The consumer is entitled to withhold the remaining part of the purchase price - depending on the severity of the breach of contract - in whole or in part, until the company fulfills its obligations related to compliance with the contract and defective performance.

 

A reasonable period for repairing or replacing the goods is calculated from the moment the consumer informed the company about the defect.

 

The consumer must make the goods available to the company in order to complete the repair or replacement.

 

In the case of a contract between a consumer and an entrepreneur, the entrepreneur must ensure the return of the exchanged goods at his own expense. If the repair or replacement requires the removal of goods that were put into service in accordance with the nature and purpose of the goods - before the defect became detectable - then the obligation to repair or replace includes the removal of non-conforming goods and replacement or repaired goods supplied as a replacement, placement or bearing the costs of removal or commissioning.

 

The delivery of compensation is proportional if its amount is equal to the difference between the value of the goods to which the Consumer is entitled in case of contractual performance and the value of the goods actually received by the Consumer.

 

The consumer's right to terminate the purchase contract can be exercised by a legal statement addressed to the company, in which the decision to terminate is expressed.

 

If the defective performance concerns only a certain part of the goods delivered on the basis of the purchase contract and there are conditions for exercising the right to withdraw from the contract, the Consumer may terminate the purchase contract only with regard to the defective goods, but also in relation to any other goods purchased together with them . may withdraw from it if the consumer cannot reasonably be expected to keep only goods that are in accordance with the contract.

 

If the consumer withdraws from the purchase contract in whole or in part regarding the goods delivered on the basis of the purchase contract,

 

1. a) the consumer must return the affected goods to the company at the company's expense;
   
   
2. b) The Company is obliged to immediately return the purchase price paid for the affected goods to the Consumer, as soon as it receives the goods or confirmation of the return of the goods.

8.3. What is the deadline for the user to apply for a claim on accessories?

The user (if he is considered a consumer) is obliged to report the error immediately after its discovery, but no later than two months after the discovery of the error. At the same time, we would like to draw your attention to the fact that after the expiry of the two-year limitation period (1 year in the case of business or used products) you can no longer exercise your rights from the warranty on accessories. contract. (In the case of products with a use-by date, it is possible to apply the warranty for accessories until the end of the use-by date).

If, in the case of goods containing digital elements , the purchase contract is secured by the continuous provision of digital content or digital services for a certain period of time, the company is liable for a defect in the goods related to the digital content or digital service, if the defect is

1. a) within two years from the delivery of the goods, if it is a continuous service of a duration not exceeding two years; obsession
   
   
2. b) if it is continuous service exceeding two years, during the entire duration of continuous service occurs or becomes discernible.

8.4. From whom can you make a warranty claim for accessories?

The user can assert his claim for the accessory warranty against the Service Provider.

8.5. What other conditions apply to exercising your rights under the accessory warranty (if the user is considered a consumer)?

Within 1 year from the date of delivery, there is no other condition for the recognition of a claim for accessories, except for reporting a defect, if the User proves that the product or service was provided by a company operating an online store. However, after 1 year from the date of performance, the User is obliged to prove that the error recognized by the user was already present at the time of performance.

Product warranty

8.6. In which cases can the User exercise his warranty right on the product?

In the event of a defect in the movable object (product), the User may, according to his own choice, make a warranty claim for the accessory or the product.

 

8.7. What rights does the user have based on his product complaint?

As a product complaint, the user can only request repair or replacement of the defective product.

 

8.8. In which case is the product considered defective?

The product is defective if it does not meet the quality requirements valid at the time of market launch or if it does not have the properties described by the manufacturer.

 

8.9. In what time frame can the User make a product warranty claim?

The user can make a complaint about the product within two years of the product being put on the market by the manufacturer. After this deadline, you will lose this right.

 

8.10. To whom and under what other conditions can you assert your claim for a product warranty?

You can only assert your product warranty claim against the manufacturer or distributor of the movable item. In the event of a product complaint, the user must prove the product's defect.

 

8.11. In what cases is the manufacturer (distributor) exempt from warranty obligations for the product?

The manufacturer (distributor) is released from the warranty obligation for the product only if it proves that:
- the product was not manufactured or put on the market as part of its business activity, or - the defect was not recognizable according to the state of science and technology at the time of putting it on the market, or - the defect of the product results from the application of legal regulations or binding official regulations. It is enough if the manufacturer (distributor) proves one reason for exemption. Please note that due to the same defect, you cannot make a warranty claim for the accessory and the product at the same time, in parallel. However, if your product warranty claim is successfully made, you can claim an accessory warranty for a replaced product or repaired part from the manufacturer.

 

Warranty (for new durable goods)

 

8.12. In which cases can the consumer exercise his warranty right?

151/2003 on the mandatory guarantee for some consumer durables in case of defective performance. (IX. 22.) Based on the government regulation, the Service Provider is obliged to provide a guarantee if the user is classified as a Consumer.

 

8.13. What rights do consumers have under the warranty and in what time frame?

 

Warranty period:

For products we sell: 2 years

Failure to meet these deadlines will result in loss of rights.

 

The warranty period begins on the day the consumer goods are handed over to the Consumer, or if the service provider or his authorized representative performs commissioning.

 

If the Consumer puts the consumer goods into operation after more than six months from the date of handover, the date of commencement of the warranty period is the day of handover of the consumer goods.

 

The consumer can assert his claim for repair directly at the headquarters of the Service Provider, at any location, branch or service indicated by the company on the warranty card.

 

On the basis of a warranty claim, at the choice of the authorized party

 

1. may require repair or replacement, unless the fulfillment of the chosen warranty right is impossible or if this would result in disproportionate additional costs for the beneficiary compared to the fulfillment of another warranty claim, taking into account the value represented by the service in a faultless condition. the condition, the seriousness of the breach of contract and the right to enforce the warranty right caused damage to interests; obsession
2. may demand a proportionate compensation or withdraw from the contract if the authorized party has not undertaken repair or replacement, (...) cannot fulfill this obligation, or if the owner's interest in repair or replacement has ceased.

 

There is no room for cancellation due to an insignificant error.

You should aim for 15 days 19/2014 on procedural rules for processing warranty and guarantee claims for items sold on the basis of a contract between a consumer and an entrepreneur. (IV. 29.) According to § 5 of the NGM Decree, the Service Provider must try to carry out a repair or replacement within 15 days at the latest . If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the Consumer about the estimated duration of the repair or replacement . Information is provided with the prior consent of the Consumer, electronically or in another way suitable for proving acceptance by the Consumer.

 

If it turns out that the product cannot be repaired

If the service provider discovers during the first repair of consumer goods during the warranty period that the consumer goods cannot be repaired , he is obliged to replace the consumer goods within 8 days, unless the consumer orders otherwise . If it is not possible to exchange consumer goods, the Service Provider is obliged to return the purchase price to the Consumer within 8 days.

If the product breaks for the fourth time

If, during the warranty period, the consumer goods break down again after 3x repairs - if the Consumer does not request a proportional reduction of the purchase price and the Consumer does not wish to repair the consumer goods at the company's expense or have them repaired by someone else, the Service Provider is obliged to return the consumer goods and replace them within 8 days inside . If it is not possible to exchange consumer goods, the Service Provider is obliged to return the purchase price to the Consumer within 8 days.

If it cannot be fixed within 30 days

 

If the consumer item is not repaired by the 30th day from the date of notification of the repair request to the Service Provider, the Provider is obliged to replace the consumer item within 8 days from the unsuccessful expiration of the 30-day period, if otherwise ordered by the Consumer . If it is not possible to exchange consumer goods, the Service Provider is obliged to return the purchase price to the Consumer within 8 days from the ineffective expiration of the thirty-day repair period.

 

8.14. When is the company released from the warranty obligation?

The service provider is released from the warranty obligation only if it proves that the cause of the defect arose after performance. We would like to point out that for the same defect, you cannot make a claim for the accessory warranty and the warranty at the same time, nor for the application of the product warranty and the warranty at the same time.

 

8.15 The service provider does not have a warranty exceeding the warranty period (expertly estimated lifetime) for damages caused by natural wear and tear/obsolescence.

 

8.16. The service provider is also not responsible for any warranty or guarantee for damages caused by incorrect or careless handling after the danger of damage has passed, excessive use, other than the specified influences or other non-intended use of the products.

 

8.17. If the Consumer makes a request for replacement within three working days of purchase (commissioning) due to a malfunction of the consumer goods, the Service Provider is obliged to replace the consumer goods if the malfunction prevents the intended use.

 

9. PROCEDURE IN THE CASE OF A WARRANTY CLAIM (IN THE CASE OF USERS CONSIDERED AS CONSUMERS)

 

9.1. In a contract between a consumer and an entrepreneur, the agreement of the contracting parties cannot deviate from the provisions of the regulation to the detriment of the consumer.

 

9.2. It is the Consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).

 

9.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).

 

9.4. The service provider is obliged to make a record of the reported warranty or complaint of the Consumer.

 

9.5. A copy of the protocol must be immediately and demonstrably made available to the Consumer.

 

9.6. If the Service Provider cannot comment on the fulfillment of the Consumer's guarantee or warranty claim when reporting it, he must notify the Consumer of his opinion - in the case of rejection of the claim, the reason for rejection and the possibility of turning to the conciliation body - within five working days, in a demonstrable manner.

 

9.7. The Service Provider is obliged to keep the protocol for three years from the date of its execution and submit it to the control authority upon request.

 

9.8. The service provider must try to carry out the repair or replacement within fifteen days at the latest. If the duration of the repair or replacement exceeds 15 days, the Service Provider is obliged to inform the Consumer about the estimated duration of the repair or replacement . Information is provided with the prior consent of the Consumer, electronically or in another way suitable for proving acceptance by the Consumer.

 

10. MISCELLANEOUS PROVISIONS

 

10.1. The service provider is entitled to use the contributor to fulfill its obligations. You bear full responsibility for his illegal behavior as if you had committed the illegal act yourself.

 

10.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.

 

10.3. If the Service Provider does not exercise its right under the Regulations, failure to exercise the right cannot be considered a waiver of this right. A waiver of any right is valid only if it is expressly stated in writing. The fact that the Service Provider does not consistently comply with an essential condition or provision of the Regulations on one occasion does not mean that it waives its insistence on strict compliance with the given condition or provision in the future.

 

10.4. The Service Provider and the User try to settle their disputes amicably.

 

10.5. The contracting parties confirm that the Service Provider's online store operates in Hungary and that its maintenance is also carried out here. Since the site can also be visited from other countries, users expressly acknowledge that Hungarian law is the governing law in the relationship between the user and the service provider. If the user is a consumer, Pp. According to § 26 par. 1, the court in the place of residence of the defendant (consumer) is exclusively competent for disputes arising from this contract against the Consumer.

 

10.6. The service provider does not apply different general access conditions for access to products in the web store for reasons related to the nationality, place of residence or seat of the User.

 

10.7. The service provider does not apply - with regard to the payment methods it accepts - different conditions for the payment operation for reasons related to the User's nationality, place of residence or registered office, place of the payment account account, place of residence of the payment service provider or the place of issue of the payment instrument replacing cash within European Union because

 

10.8. The service provider complies with regulations 2006/2004/EC and (EU) 2017/2394 on taking measures against unauthorized territorial restrictions of content and other forms of discrimination based on the customer's nationality, place of residence or seat, as well as with 2009/22 REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (EU) 2018/302 amending and supplementing the EC directive.

 

11. COMPLAINT HANDLING PROCEDURE (IN THE CASE OF USERS WHO ARE CONSUMERS)

 

11.1. The goal of the service provider is to fulfill all orders in satisfactory quality, to the complete satisfaction of the customer. If the User still has any complaints regarding the contract or its performance, he can report his complaint to the above-mentioned telephone number, e-mail address or by letter.

 

11.2. The service provider will investigate the oral complaint without delay and, if necessary, correct it. If the customer does not agree to handling the complaint, or an immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and his opinion on it and hand over a copy to the customer.

 

11.3. The service provider will respond to the written complaint in writing within 30 days. He justifies his position rejecting the complaint. The service provider keeps the record of the complaint and a copy of the response for 3 years and submits it to the control authorities upon request.

 

11.4. We would like to inform you that if your complaint is rejected, you can start the procedure of an official or conciliation body with your complaint, as follows:

 

11.5. The consumer can file a complaint with the consumer protection authority:

 

Fgytv. _ 45/A. Paragraphs (1)-(3) of § 387/2016 on the establishment of a consumer protection authority. (XII. 2.) On the basis of a government regulation, the government office acts as the general body for consumer protection: https://www.kormanyhivatal.hu/hu/elerhetosegek

11.6. In the event of a complaint, the Consumer has the opportunity to contact the conciliation body, whose contact details can be found here:

Baranya County Conciliation Council

Address: 7625 Pécs, Majorossy Imre u. 36.

Phone number: (72) 507-154; (20) 283-3422

Fax number: (72) 507-152

President: Dr. Ferenc Bércesi

Website address: www.baranyabekeltetes.hu

E-mail address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

 

Reconciliation Council of Bács-Kiskun County

Address: 6000 Kecskemét, Árpád krt. 4.

Postal address: 6001 Kecskemét Pf. 228.

Phone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538

President: Dr. Zsuzsanna Horváth

Website address: www.bacsbekeltetes.hu

E-mail address: bekeltetes@bacsbekeltetes.hu

 

Conciliation Council of Békeš County

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: (66) 324-976

Fax number: (66) 324-976

President: Dr. László Bagdi

Website address: www.bmkik.hu

E-mail address: bekeltetes@bmkik.hu

 

Reconciliation Council of Borsod-Abaúj-Zemplén county

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091 (new cases); 501-871 (pending cases)

Chairman: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

E-mail address: bekeltetes@bokik.hu

 

Reconciliation Council in Budapest

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186

President: Dr. Éva Veronika Inzelt

Website address: https://bekeltet.bkik.hu/

E-mail address: bekelteto.testulet@bkik.hu

 

Conciliation council of Čongrád-Csanád county

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: (62) 554-250/118 ext

Fax number: (62) 426-149

President: Dr. Károly Horváth

Website address: www.bekeltetes-csongrad.hu

E-mail address: bekelteto.testulet@csmkik.hu

 

Conciliation Council of Fejér County

Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.

Phone number: (22) 510-310

Fax number: (22) 510-312

President: Dr. József Vári Kovács

Website address: www.bekeltetesfejer.hu

E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu

 

Conciliation Council of Győr-Moson-Sopron County

Address: Szent István út 10/a, 9021 Győr.

Phone number: (96) 520-217

President: Dr. Beata Bagola

Website address: https://gymsmkik.hu/bekelteto

E-mail address: bekeltetotestulet@gymskik.hu

 

Hajdú-Bihar County Conciliation Council

Headquarters: 4025 Debrecen, Petőfi tér 10.

Place of administration: 4025 Debrecen Vörösmarty u. 13-15.

Phone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720

President: Dr. Zsolt Hajnal

Website address: https://www.hbmbekeltetes.hu

E-mail address: bekelteto@hbkik.hu

 

Heves District Conciliation Council

Postal address: 3300 Eger, Pf. 440.

Customer service: 3300 Eger, Hadnagy u. 6th floor

Telephone number: (36) 416-660/ext. 105 Fax number: (36) 323-615

President: Dr. István Gondos

Website address: www.hkik.hu/hu/content/bekelteto-testulet

E-mail address: bekeltetes@hkik.hu

 

Conciliation Council of Jász-Nagykun-Szolnok County

Address: 5000 Szolnok, Verseghy park 8. III. floor

Phone number: (20) 373-2570

Fax number: (56) 370-005

Chairman: Dr. Laikóné dr. Laugh Judith

Website address: https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet

E-mail address: bekeltetotestulet@iparkamaraszolnok.hu

 

Komárom-Esztergom County Conciliation Council

Address: 2800 Tatabánya, Fő tér 36.

Phone number: (34) 513-010

Fax number: (34) 316-259

President: Dr. Gabriella Bures

Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet

E-mail address: bekeltetes@kemkik.hu

 

Conciliation Council of Nógrád County

Address: 3100 Salgótarján, Mártírok útja 4.

Phone number: (32) 520-860

Fax number: (32) 520-862

President: Dr. Erik Pongó

Website address: www.nkik.hu

E-mail address: nkik@nkik.hu

 

The Conciliation Council of the Peštian County

Headquarters: 1055 Budapest, Balassi Bálint u. 25. IV/2.

His phone number is +36 1 792 7881

President: Dr. Pál Koncz

Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

E-mail address: pmbekelteto@pmkik.hu

 

Reconciliation Council of Somogy County

Address: Anna utca 6, 7400 Kaposvár.

Phone number: (82) 501-000

Fax number: (82) 501-046

President: Dr. Imre Csapláros

Website address: https://www.skik.hu/bekelteto-testulet-159

E-mail address: skik@skik.hu

 

Conciliation Council of Szabolcs-Szatmár-Bereg County

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: (42) 420-180

Fax number: (42) 420-180

Chairman: Dr. Görömbeiné Katalin Balmaz

Website address: www.bekeltetes-szabolcs.hu

E-mail address: bekelteto@szabkam.hu

 

Conciliation Council of Tolna County

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone number: (74) 411-661; (30) 664-2130

Fax number: (74) 411-456

President: Gréta Mónus

Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2

E-mail address: bekeltett@tmkik.hu; kamara@tmkik.hu

 

Conciliation Council of Vasa County

Customer service: 9700 Szombathely, Rákóczi Ferenc u. 23.

Phone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

President: Dr. Zoltán Kövesdi

Website address: www.vasibekelteto.hu

E-mail address: pergel.bea@vmkik.hu

 

Conciliation Council of Veszprém County

Address: 8200 Veszprém, Radnóti tér 1.

Phone number: (88) 814-121; (88) 814-111

Fax number: (88) 412-150

President: Dr. Klára Herjavecz

Website address: www.bekeltetesveszprem.hu

E-mail address: info@bekeltetesveszprem.hu

 

Conciliation Council of Zala County

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Phone number: (92) 550-513

Fax number: (92) 550-525

President: Dr. Sándor Molnár

Web address: www.bekelteteszala.hu

E-mail address: zmbekelteto@zmkik.hu

 

11.7. The Conciliation Commission is responsible for resolving consumer disputes outside of court proceedings. The task of the conciliation board is to try to reach an agreement between the parties in order to settle the consumer dispute, and in case of failure, it decides on the matter in such a way as to ensure a simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the service provider, the conciliation body provides advice on the rights and obligations of the consumer.

 

11.8. In the case of a cross-border consumer dispute related to an online sales contract or a contract for the provision of online services - Fgytv. taking into account the competence rules defined in § 20 - the conciliation council, operated by all county (main) chambers of commerce and industry, can act.

 

11.9. In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission system by clicking here . Subsequently, after logging in, the Consumer can file a complaint via the website at the following address: http://ec.europa.eu/odr

 

11.10. The service provider is obliged to cooperate within the procedure of the conciliation council. The service provider uses the conciliation commission procedure. As part of this, you must send your answer to the conciliation board and ensure the participation of the person authorized to conclude the conciliation at the hearing. In the event that the headquarters or headquarters of the company is not registered in the district of the chamber that operates the territorially relevant conciliation committee, the obligation of cooperation of the company extends to the offer of the possibility of concluding a written agreement according to the needs of the consumer.

 

11.11. If the Consumer does not turn to the conciliation body, or if this procedure does not lead to a result, the Consumer has the option to turn to the court for the purpose of settling the legal dispute. The action must be initiated by a lawsuit, in which the following information must be stated:

• the competent court;
• the name, place of residence and legal status of the parties and the representatives of the parties;
• the right to execute, stating the facts on which it is based and their evidence;
• data , from which the jurisdiction and jurisdiction of the court can be determined; 
• a certain proposal for a court decision.

 

A document or a copy of the action must be attached to the document, the contents of which are designated as evidence.

 

12. COPYRIGHT

 

12.1. Since https://zevoza.com as a website is considered a copyrighted work, downloading (reproduction), retransmission to the public, use in other ways, electronic storage, processing and sale of the content that appears on the site or any part of it is prohibited without written consent Service provider without. At the same time, the User can download the General Terms and Conditions and information on data management without any conditions and restrictions and save them in any form.

 

12.2. Any material from the website https://zevoza.com and its database can be downloaded , even with written consent, only with a link to the given website.

 

12.3. The service provider reserves all rights to all elements of its service, domain names, secondary domain names created with them and Internet advertising areas.

 

12.4. It is prohibited to adapt or reverse engineer the content of the website https://zevoza.com or some of its parts; misrepresent user IDs and passwords; using any application that can be used to edit or index the website or any part of it.

 

12.5. The name https://zevoza.com is protected by copyright, its use, with the exception of the link, is possible only with the written consent of the Service Provider.

 

12.6. The User acknowledges that the Service Provider is entitled to a fine in case of use without a license. In the event of copyright infringement, the Service Provider applies for a notary certificate, the amount of which is also charged to the infringer.

 

13. DATA PROTECTION

 

Information on website data management is available at the following link: https://www.zevoza.com/shop_help.php?tab=privacy_policy

 
Date of last update: 23.05.2023

 

Notice on the protection of personal data

  

Introduction

 

Company PEAK ADVISOR Ltd. (1118 Budapest, Szent Adalbert tér 14., tax number: 23369658-2-43, company registration number: 01 09 962373) (hereinafter referred to as "service provider", "data controller") hereby undertakes to comply with the following principles:

 

The following information is provided in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Regulation (EC) no. 95/46/EC (General Data Protection Regulation).

 

Amendments to this policy will become effective upon posting at the above address.

 

Data controller and contact details

 PEAK ADVISOR KFT.

Hungary 1118 Budapest,
Szent Adalbert tér 14.

E-mail: hello@zevoza.com

 

Definitions of terms

 

1. "personal data" is any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is a person who can be directly or indirectly identified, in particular on the basis of an identifier such as name, number, location data, online identifier or on the basis of one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity of this physical one persons

 

2. " processing" is any operation or set of operations that is performed on personal data or sets of personal data by automated or non-automated means, such as gathering, recording , organizing, structuring, storage, adapting or changing, searching, browsing, using, publication by transmission, dissemination or otherwise making available, matching or combining, limiting, deletion or destruction;

 

3. "operator" is physical or legal entity, body public authority, agency or any other entity that is responsible for processing personal data if purposes and means processing intended Union law or member state, because a special critical operator airs to determine the operator can also be determined Union law or a member state;

 

4. "processor" is a natural or legal person, public authority, agency or any other entity that processes personal data on behalf of the operator;

 

5. "recipient" is a natural or legal person, public authority, agency or any other entity to whom personal data is provided or with whom personal data is provided, regardless of whether it is a third party or not. Public authorities that may have access to personal data as part of an individual investigation in accordance with Union or Member State law are not recipients; the processing of this data by these public authorities must be in accordance with valid data protection rules in accordance with the purposes of processing;

 

6. "consent of the person concerned" is a freely given, specific, informed and unambiguous expression of will, by which the person concerned expresses his consent to the processing of personal data concerning him, by a statement or action, by which he expresses his unequivocal consent;

 

7. "Breach of data protection" is a security breach that results in accidental or illegal destruction, loss, alteration, unauthorized disclosure of transmitted, stored or otherwise processed personal data or access to it.

 

The principles governing the processing of personal data

 

Personal information

 

1. be processed in a legal and fair manner and transparently for the person concerned /"legality, justice and transparency"/;

 

• were collected only for specific, explicitly stated and legitimate purposes and were not processed in a manner incompatible with these purposes; further processing for the purposes of archiving in the public interest, for the purposes of scientific and historical research or for statistical purposes is not considered incompatible with the original purposes in accordance with Article 89 par. 1 /"restriction of purpose"/;

 

 

2. be reasonable, relevant and limited to what is necessary for the purposes for which the data is processed ("data minimization");

 

• be accurate and, if necessary, updated; all reasonable steps must be taken to ensure that personal data which is inaccurate for the purposes of processing is deleted or corrected without undue delay ("accuracy");
• keep in a form that enables the identification of the persons concerned, no longer than is necessary for the purposes for which the personal data is processed; personal data may be stored longer only if they are processed for archiving purposes in the public interest, for the purposes of scientific or historical research or for statistical purposes in accordance with Article 89 par. 1, subject to the introduction of appropriate technical and organizational measures set out in this regulation to protect the rights and freedoms of data subjects ("restricted storage");
• are processed in such a way as to ensure adequate security of personal data, including protection against unauthorized or illegal processing, accidental loss, destruction or damage ("integrity and confidentiality"), by implementing appropriate technical or organizational measures.

 

The operator declares that its processing will take place in accordance with the principles stated in this point.

 

Processing of data related to the operation of the online store/use of the service

 1. Fact of data collection, scope of data processing and purpose of data processing:

 

Personal information	Purpose of data processing	Legal basis
User name	Identification, registration enabling registration	Article 6 par. 1 GDPR letter b) a § 13/A par. 3 of the Elker Act.
Password	It is used for secure access to the user account
Last name and First name	To contact us, make a purchase, issue a proper invoice, exercise the right to withdraw from the contract
E-mail adress	Stay in touch
Telephone number	To cooperate more effectively in matters of invoicing or deliveries
Billing name and address	1. creation, definition of content, changes, monitoring of fulfillment, invoicing of fees arising from contracts and enforcement of claims arising from contracts   2. issuance of the correct invoice	Article 6 par. 1 letter c) and Article 169 par. 2 of Act C of 2000 on accounting
Name and address of delivery	Enabling home delivery	Article 6 par. 1 letter b) GDPR and § 13/A par. 3 of the Elker Act.
Date of purchase/registration/ IP address	Performing a technical operation	Article 6 par. 1 letter b) GDPR and § 13/A par. 3 of the Elker Act.

 

2. Affected persons:

 

All registered data subjects/customers of the webshop. User name and e-mail address must not contain any personal data.

 

 

2. Duration of processing, deadline for data deletion:

 

If one of the conditions of Article 17 para. 1 GDPR, will last until the data subject's request for data deletion. The operator informs the data subject of the deletion of all personal data provided by the data subject by electronic means in accordance with Article 19 of the GDPR. If the affected person's request for deletion also includes the e-mail address provided by him, the operator will delete it after notification. With the exception of accounting records, because according to Article 169 par. 2 of Act C of 2000 on accounting, this data must be kept for 8 years. The contractual data of the data subject may be deleted after the expiry of the limitation period according to civil law based on the data subject's request for deletion.

Accounting documents (including general ledger accounts, analytical or detailed records) that directly or indirectly support the accounting accounts must be kept for at least 8 years in a legible form that can be searched by reference to the accounting records.

 

3. Identity of potential data controllers, recipients of personal data:

 

Personal data may be processed by the operator and its authorized employees in accordance with the above principles.

4. Description of the rights of data subjects in connection with data processing:

• The person concerned may request the operator to access, correct, delete or limit the processing of personal data concerning him.
• The person concerned has the right to data portability and the right to withdraw consent at any time.

5. The person concerned can request access to personal data, their deletion, change or restriction of processing or data portability in the following ways:

• by mail to the address: Hungary 1118 Budapest Szent Adalbert tér 14
• by e-mail: hello@zevoza.com

 

6. Legal basis of processing:

• Article 6 par. 1 letter b) and) GDPR,
• Paragraph 13/A para. 3 of Act CVIII of 2001 on certain issues of electronic commerce services and information society services (hereinafter referred to as the "Elker Act"):
  

The service provider can process personal data that is technically necessary to provide the service. The provider is obliged, in compliance with other conditions, to choose and in any case to operate the means used in the provision of the information society service in such a way that personal data is processed only to the extent necessary for the provision of the service and for the fulfillment of other purposes established in this law, but only to the necessary extent and during the necessary time.

• Article 6 par. 1 letter c) in the case of invoices issued in accordance with legal regulations on accounting.
• 5 years in case of enforcement of claims arising from the contract according to § 6:22 of Act V of 2013 on the Civil Code.
• 6:22 [Limitation period]

 

(1) If this Act does not provide otherwise, claims are time-barred after five years.

 

(2) The limitation period begins to run when the claim becomes due.

 

(3) The agreement on changing the limitation period must be in writing.

 

(4) An agreement excluding limitation is invalid.

 

7. Please note that

• processing is necessary to fulfill the contract and submit the offer.
• You are required to provide your personal data so that we can fulfill your order.
• If you do not provide the data, we will not be able to process your order.

 

 

Management of cookies (cookies)

 

1. So-called "password-protected session cookies", "shopping cart cookies", "security cookies", "necessary cookies", "functional cookies" and "website statistics cookies" do not require the prior consent of the person concerned.
2. Fact of processing, scope of processed data: unique identifier, dates, times
3. Data subjects: all data subjects who visit the website
4. Purpose of data processing: user identification, visitor tracking, ensuring personalized operation.
5. Duration of data processing, data deletion period:

 

Type of cookies	Legal basis of processing	Duration of data processing
Session cookies or other cookies that are necessary for the website to function.	Article 6 par. 1 letter f) GDPR. Legitimate interest of the administrator for the purpose of operating the website, ensuring the functionality and basic functions of the website and the security of the computer system	The period until the end of the relevant visitor's session
Persistent or stored cookies	Article 6 par. 1 letter f) GDPR. Legitimate interest of the administrator for the purpose of operating the website, ensuring the functionality and basic functions of the website and the security of the computer system	The data is processed until the data subject deletes it, or cookies with an exact validity date (permanent, stored) are stored on the computer until they are deleted, but at the latest until they expire.
Statistical marketing cookies	Article 6 par. 1 letter a) GDPRpontja	1 month - 2 years

 

6. Identity of potential controllers who may have access to the data: personal data may be accessed by the controller.

 

7. Description of the rights of data subjects in relation to data processing: Data subjects have the option to delete cookies in the Tools/Preferences menu of their browser, usually within the privacy settings.

 

8. Most browsers used by our users allow you to set which cookies are stored and allow you to delete (some) cookies again. If you restrict the storage of cookies on specific websites or do not allow the storage of third-party cookies, this may result in our websites not being fully usable in certain circumstances. Here you can find information on how to adjust cookie settings for standard browsers:

 

Google Chrome : https://support.google.com/chrome/answer/95647?hl=hu )

Internet Explorer : https://support.microsoft.com/hu-hu/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox:                https://support.mozilla.org/hu/kb/sutik-engedelyezese-es-tiltasa-amit-weboldak-haszn

Safari:                  https://support.apple.com/hu-hu/guide/safari/sfri11471/mac

 

 

Use of conversion tracking in Google Ads services

 

1. The data controller uses the online advertising program "Google Ads" and uses Google's conversion tracking service as part of it. Google Conversion Tracking is an analytics service provided by Google Inc. with registered office at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google")
2. When you access a website through a Google ad, a conversion tracking cookie is placed on your computer. These cookies have a limited validity and do not contain any personal data, so they do not identify the user.
3. When the user browses certain pages of the website and the cookie has not yet expired, Google and the data controller can see that the user has clicked on an advertisement.
4. Each Google Ads client receives a different cookie, so they cannot be tracked through Ads client websites
5. Information obtained through conversion tracking cookies is used to provide conversion statistics to Ads customers who have opted in to conversion tracking. Customers are thus informed of the number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not have access to information that would allow them to identify any user.
6. If you do not want to participate in conversion tracking, you can opt out by turning off the cookie settings in your browser. You will then not be included in conversion tracking statistics.
7. Further information and Google's privacy statement can be found at https://policies.google.com/privacy.

 

Use of Google Analytics

1.  This website uses the Google Analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer that help the website analyze how users use the site they visit.
2. The information generated by the cookie about the website you use is usually transmitted to and stored by Google on servers in the United States. By activating IP anonymization on the website, Google will first shorten the user's IP address within the member states of the European Union or in other states that are parties to the Agreement on the European Economic Area
3. Only in exceptional cases is the entire IP address transferred to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity for the website operator and to provide other services related to website activity and internet usage.
4. The IP address sent by the user's browser as part of Google Analytics will not be combined with other data available to Google. The user can disable the storage of cookies using the appropriate browser settings, but please note that in this case not all functions of this website may be fully functional. You can also prevent the collection and processing of information about the use of this website (including your IP address) by Google via cookies by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout?hl =hu.

 

 

Newsletter, DM activity

 

1. In accordance with Article 6 of Act XLVIII of 2008 on the basic conditions and certain restrictions of economic advertising activities, the user may expressly agree in advance to be contacted by the service provider with advertising offers and other mailings to the contact details provided during registration.
2. In addition, in accordance with the provisions of this information, the customer may agree to the processing of personal data by the service provider necessary for sending advertising offers.
3. The service provider will not send unsolicited advertising messages and the user can unsubscribe from receiving such offers free of charge without any limitation and without giving any reason. In such a case, the service provider will delete all personal data necessary for sending advertising messages from its records and will not contact the user with further advertising offers. The user can unsubscribe from advertising messages by clicking on the link in the message
4. Fact of data collection, scope of data processing and purpose of data processing:

 

Personal information	Purpose of data processing	Legal basis
Name, email address	Identification that enables the subscription of news/special offers.	Consent of the person concerned, Article 6 par. 1 letter a). Economic on basic conditions and some limitations of economic advertising activities, 2008, Article 6, paragraph 5.
Date of subscription/IP	Perform a technical operation

 

5. subjects: all data subjects who have subscribed to the newsletter.

 

6. Purpose of processing: sending electronic messages (e-mail, SMS, push messages) containing advertising to the data subject, providing information about current information, products, promotions, new functions, etc.

 

7. Duration of data processing, deadline for data deletion: data processing lasts until withdrawal of consent, i.e. until unsubscription.

 

8. Identity of potential data controllers, recipients of personal data: Personal data may be processed by the controller and its sales and marketing staff in accordance with the above principles.

 

9. Description of the rights of data subjects in connection with data processing

 

• The person concerned can request the operator to access, correct, delete or limit the processing of personal data concerning him
• Object to the processing of your personal data
• The right to data portability and the right to withdraw consent at any time

10. The affected person can request access to personal data, its deletion, change or restriction of processing, data portability or object to the processing of personal data in the following ways:

• by mail to the address: Hungary 1118 Budapest Szent Adalbert tér 14
• by e-mail: hello@zevoza.com

 

11. The affected person can unsubscribe from the newsletter at any time free of charge

12. We would like to inform you that

 

• the processing is based on your consent and the legitimate interest of the service provider
• you must provide personal information if you wish to receive newsletters from us.
• failure to provide this information will result in us not being able to send you the newsletter.
• you are informed that you can withdraw your consent at any time by clicking the unsubscribe button.
• withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal

Handling complaints

 

Fact of data collection, scope of data processing and purpose of data processing:

 

Personal information	Purpose of data processing	Legal basis
Last name and First name	Identification, contact	Article 6 par. 1 letter c) and Act CLV from 1997 on consumer protection no. 17/A. § 17 (7)
E-mail adress	Contact
Telephone number	Contact
Billing name and address	Identification of complaints, questions and problems with the quality of ordered products/services questions and problems

 

1. Affected persons: all affected persons who file complaints and shop on the website and who have quality complaints
2. Duration of data processing, deadline for data deletion: Copies of the record, transcript and response to the objection are kept for 3 years according to Article 17/A par. 7 of the CLV Act of 1997 on consumer protection
3. Identity of potential data controllers, recipients of personal data: personal data may be processed by the controller and its authorized employees in accordance with the above principles.
4. Description of the rights of data subjects in connection with data processing

 

• The person concerned may request the operator to access, correct, delete or limit the processing of personal data concerning him, and
• The right to data portability and the right to withdraw consent at any time
  
  5. The person concerned may request access to personal data, their deletion, modification or restriction of processing or data portability in the following ways

 

• by mail to the address: Hungary 1118 Budapest Szent Adalbert tér 14
• by e-mail: hello@zevoza.com

We would like to inform you that

 

• the provision of personal data is based on a legal obligation.
• processing of personal data as a prerequisite for concluding a contract
• provide personal information so that we can handle your complaint
• failure to provide the details will mean that we will not be able to deal with your complaint

 

Recipients to whom personal data is provided

 

"recipient" is a natural or legal person, public authority, agency or any other entity to whom personal data is provided or to whom it is provided, whether or not it is a third party.

 

 

1. Processors (who carry out processing on behalf of the operator)

 

The operator uses data intermediaries to facilitate its own data processing activities and to fulfill its contractual and legal obligations towards the data subjects.

 

The operator places great emphasis on using only intermediaries who provide adequate guarantees for the introduction of appropriate technical and organizational measures to ensure compliance with GDPR requirements and to protect the rights of data subjects.

 

The processor and any person acting under the control of the operator or intermediary who has access to personal data shall process personal data covered by these principles only in accordance with the instructions of the operator.

 

The operator is legally responsible for the activity of the processor. The processor is liable for damage caused by the processing only if he has not fulfilled the obligations expressly imposed on processors by the GDPR, or if he has not respected the legal instructions of the operator or has acted contrary to them.

 

The processor has no substantial decision-making power in connection with data processing.

 

The data administrator can use a hosting provider to secure the IT infrastructure and a courier service as a data processor to deliver the ordered products.

 

2. Some data processors

 

Data processing activities	Name, address, contact information
Host service	Plex Online Informatics Szolgáltató Kft Hungary 1118 Budapest Ugron G. u. 35. Tax number: 24130493-2-43 Telephone: +36 1 445 0167
Further data processing (e.g. online invoicing, website development, marketing)	Newsletter software provider: http://www.activecampaign.com Company name: ActiveCampaign, Inc. Headquarters: US 150 North Michigan avenue, Suite 1230, Chicago, IL 60601 Invoicing software provider : Számlázz.hu Company : KBOSS.hu Kft. https//www.szamlazz.hu info@szamlazz.hu +36303544789 Service: TMX.Mobile Solution Szerviz Kft It is located at: Hungary 2040 Budaörs, Kinizsi utca 2/B https://www.tmx.hu Accountant and payroll accountant: EXP Kft Hungary 1091 Budapest Üllői út 119 Tax number: 13908939-1-43

 

"third party": natural or legal person, public authority, agency or any other entity other than the data subject, operator, intermediary or persons authorized to process personal data under the direct management of the operator or intermediary.

3. Transfer of data to third parties

 

Third-party data controllers process personal data provided by us on their own behalf and in accordance with their own personal data protection policies.

 

Data controller activity	Name, address, contact information
transportation	GLS General Logistics Systems Hungary Csomag- Logistics Kft. Hungary 2351 Alsonémedi Europe u. 2. info@gls-hungary.com 0029886694
Online payment	Baryon Payment Zrt. license number: EN-I-1064/2013 Institution identifier: 14859034 Telephone: + 36 1 464 70 9   OTP Mobile Szolgáltató Kft. Hungary Budapest Infopark setány 1 ugyfelszolgalat@simple.hu +36 1/20/30/70 3-666-611

 

 4. Community pages

 

1. Fact of data collection, scope of processed data: name registered on social networks Meta/Twitter/Pinterest/Youtube/Instagram etc. or the user's public profile photo
2. Affected persons: all affected persons who have registered on the social networks Meta/Twitter/Pinterest/Youtube/Instagram etc. and "liked" the service provider's page on a social network or contacted the data controller via a social network.
3. Purpose of data collection: sharing or "liking", following, promoting certain content, products, promotions or the website itself on social networks
4. The duration of data processing, the deadline for data deletion, the identity of possible operators authorized to access data and the rights of data subjects in relation to data processing: the data subject can find out about the source of data, data processing and the method and legal basis of transfer on the relevant website of the Community. The data is processed on the social network sites, so the duration of the processing, the method of data processing and the possibilities of data deletion and modification are governed by the rules of the respective social network site.
5. Legal basis of processing: voluntary consent of the person concerned to the processing of his personal data on social networks

 

 

Customer relations and other data management

 

1. If the data subject has any questions or problems when using our services, he can contact the operator through the methods indicated on the website (phone, e-mail, social networks, etc.).
2. The operator deletes received e-mails, messages, data provided by phone, Meta, etc. together with the name and email address of the interested party and other personal data voluntarily provided by the interested party, no later than 2 years after the date of communication.
3. Information about data processing that is not included in this notice is provided at the time of collection
4. In the event of an extraordinary request from a public authority or other bodies authorized by law, the service provider will provide information, make data available, transfer data or make documents available.
5. In these cases, the service provider will provide personal data to the requesting party only to the extent and to the extent necessary for the purpose of the request, provided that the requesting party has specified the exact purpose and scope of the data.

 

 

Rights of affected persons

1. Right of access

 

You have the right to receive feedback from the operator on whether your personal data is being processed and, if such processing is being carried out, you have the right to access your personal data and the information specified in the regulation.

 

2. Right to rectification

 

You have the right to have inaccurate personal data concerning you corrected by the operator at your request without undue delay. Considering the purpose of the processing, you have the right to request the addition of incomplete personal data, including through an additional statement.

 

3. Right to erasure

You have the right to have your personal data deleted at your request and without undue delay, and the operator is under certain conditions obliged to delete personal data concerning you without undue delay

4. The right to be forgotten

 

If the controller has disclosed personal data and is obliged to delete it, it will take reasonable measures, including technical measures, taking into account the available technology and the costs of implementing them, to inform the operators who process the data that you have requested the deletion of links to the relevant personal data or copies thereof.

 

5. Right to restriction of processing

 

You have the right to have the controller restrict processing at your request if one of the following conditions is met:

 

• You dispute the accuracy of personal data; in such case, the restriction applies during the period that allows the operator to verify the accuracy of the personal data;
• the processing is unlawful and you object to the erasure of the data and instead request the restriction of its use;
• the operator no longer needs the personal data for processing purposes, but you need them to determine, exercise or defend legal claims;
• you have objected to the processing; in this case, the restriction applies for a period until it is determined whether the controller's legitimate reasons outweigh your legitimate reasons

6. Right to data portability

 

You have the right to receive the personal data concerning you that you have provided to the operator in a structured, commonly used and machine-readable format and the right to transfer this data to another operator without being hindered by the operator to whom you have provided the personal data (... )

7. The right to object

 

In the case of processing based on a legitimate interest or on the legal basis of public authority, you have the right to object at any time for reasons related to your specific situation against the processing of your personal data by (...), including profiling based on these provisions.

8. Objection in case of direct appeal

 

If personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such purposes, including profiling, if related to direct marketing. If you object to the processing of your personal data for direct marketing purposes, your personal data may no longer be processed for these purposes.

 

9. Automated decision-making in individual cases, including profiling

 

You have the right not to be subject to a decision based solely on automated processing, including profiling, which would have legal effects on you or similarly significantly affect you

 

The previous paragraph does not apply if the decision:

• necessary for the conclusion or performance of the contract between you and the operator;
• is permitted by the law of the Union or a Member State which applies to the operator and which also provides for adequate measures to protect your rights and freedoms and legitimate interests, or
• Based on your express consent.

 

Deadline for taking measures

 

The operator will inform you of the measures taken on the basis of such requests without undue delay and in any case within 1 month of receiving the request.

 

If necessary, this period can be extended by 2 months. The operator will inform you about the extension with the reasons for the delay within 1 month of receiving the request.

 

If the operator does not act on your request, it will inform you without delay, but no later than one month after its delivery, about the reasons for its inaction, about the possibility of filing a complaint with the supervisory authority and about your right to legal protection.

 

 

Security of data processing

 

The operator and the intermediary shall implement appropriate technical and organizational measures, taking into account the latest knowledge and the costs of their implementation, the nature, scope, context and purposes of the processing and the different degrees of probability and severity of the risk to the rights and freedoms of natural persons, in order to ensure a level of data security corresponding to the risks, possibly including:

 

1. pseudonymization and encryption of personal data;
2. ensuring permanent confidentiality, integrity, availability and resilience of systems and services used to process personal data;
3. in the event of a physical or technical incident, the ability to restore access to personal data and its availability in a timely manner
4. the procedure of regular testing, assessment and evaluation of the effectiveness of technical and organizational measures taken to ensure the security of data processing.
5. The processed data must be stored in a way that does not allow unauthorized access. In the case of paper data carriers, by introducing measures for physical storage and archiving, and in the case of data in electronic form, by using a centralized access control system
6. The method of storing data using computer means must be chosen so that it can be deleted, also taking into account any other deletion period, at the end of the deletion period or if necessary for other reasons. Deletion must be irreversible.
7. Paper data carriers are destroyed by shredding or using an external organization specialized in shredding. In the case of electronic data carriers, physical destruction and, if necessary, prior safe and irreversible deletion of data in accordance with the rules on the disposal of electronic data carriers will be ensured.
8. The operator will take the following special measures to secure data:

 

In order to ensure the security of personal data processed in paper form, the service provider applies the following measures (physical protection):

 

1. Keep documents in a safe, lockable and dry place.
2. If personal data processed in paper form are digitized, the rules applicable to digitally stored documents apply
3. An employee of the service provider performing data processing may leave the premises where data processing takes place only by locking the data carriers entrusted to him or by locking the given premises.
4. Only authorized persons and not third parties may have access to personal data.
5. The building and premises of the service provider are equipped with fire and property protection equipment.

 

IT security

 

1. Computers and mobile devices (other data carriers) used in data processing are the property of the service provider.
2. The computer system containing personal data used by the service provider is protected against viruses.
3. To ensure the security of digitally stored data, the service provider uses data backup and archiving.
4. and designated persons have access to the central server computer
5. Access to data on computers is only possible with a username and password.

 

Informing the affected person about a breach of personal data protection

 

If it is likely that a breach of personal data protection will result in a high risk for the rights and freedoms of natural persons, the operator shall inform the affected person without undue delay.

 

The information provided to the data subject shall clearly and distinctly describe the nature of the personal data breach and include the name and contact details of the data protection officer or other contact person who can provide further information; the likely consequences of a breach of personal data protection will be described; the measures that the operator has taken or plans to take to remedy the breach of personal data protection shall be described, possibly including measures to mitigate any adverse consequences of the breach of personal data protection.

 

The affected person need not be informed if any of the following conditions are met:

 

• the operator has implemented adequate technical and organizational protection measures and these measures have been applied to the data affected by the personal data breach, in particular measures such as the use of encryption that prevents access to the data by persons who are not authorized to access the personal data;
• the operator has taken additional measures following a breach of personal data protection to ensure that a high risk to the rights and freedoms of the data subject is unlikely to occur again;
• information would require a disproportionate effort. In such cases, the affected persons should be informed through publicly disclosed information or a similar measure that ensures that the affected persons are informed in an equally effective manner.

 

If the operator has not yet informed the affected person about the breach of personal data protection, the supervisory authority may, after considering whether the breach of personal data protection is likely to represent a high risk, order that the affected person be informed.

 

 

Reporting an incident in the area of data protection of the authority

 

The controller shall notify the data protection incident to the supervisory authority competent under Article 55 without undue delay and, if possible, no later than 72 hours after becoming aware of the data protection incident, unless it is likely that the data protection incident data represents a risk for the rights and freedoms of natural persons. If the notification is not made within 72 hours, the reasons justifying the delay shall be attached to it.

 

 

Review in case of mandatory data processing

 

If the duration of mandatory processing or a regular review of its necessity is not established by law, local regulation or a binding legal act of the European Union, the operator shall review at least every three years from the start of processing whether the processing of personal data processed by the operator or an intermediary acting on its behalf or on based on his instructions, necessary for processing purposes.

 

The operator shall document the circumstances and results of this review, keep this documentation for ten years after the review and make it available to the National Office for Data Protection and Freedom of Information (hereinafter referred to as "the Office") upon request.

 

 

The possibility of filing a complaint

 

Complaints against possible violations by the data controller can be submitted to the National Office for Data Protection and Freedom of Information:

 

Nemzeti Adatvédelmi es Informationszabadság Hatóság

Hungary 1055 Budapest, Falk Mix utca 9-11.

Leveling address: Hungary

1363 Budapest, Pf. 9.

Telephone: +36 -1-391-1400

Fax: +36-1-391-1410

E-mail: ugyfelszolgalat@naih.hu

 

Final words

 

When preparing this information, the following legal regulations were taken into account:

 

• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Regulation (EC) no. 95/46/EC (General Data Protection Regulation) (GDPR) (27 April 2016);
• Act CXII of 2011 - on the right to informational self-determination and freedom of information (hereinafter referred to as the "Information Act");
• Act CVIII of 2001 - on certain aspects of electronic commerce services and information society services (especially § 13/A);
• Act XLVII of 2008 - on the prohibition of unfair commercial practices against consumers;
• Act XLVIII of 2008 - on basic conditions and certain restrictions on economic advertising activity (especially § 6);
• XC Freedom of Electronic Information Act of 2005;
• Electronic Communications Act C of 2003 (specifically § 155);
• Opinion no. 16/2011 on the EASA/IAB Recommendation on Best Practices in Behavioral Online Advertising;
• Recommendation of the National Office for Data Protection and Freedom of Information on data protection requirements regarding advance information.